Reviews

We are very proud to share these kind words from our satisfied customers. Please take a moment to click the "Submit a Review" button below and share your own review.
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Excellent

— David I., Homer Glen, IL


I’ve been taking my car(s) here for the past couple of years and will continue to do so. Mainly because it’s nice to be ADVISED of what services may be needed ahead, as opposed to being TOLD you need this and that and getting the feeling you’re being sold on things that aren’t really required. It’s also refreshing to be told (and shown) what’s not needed (“brake pads are fine, fluid levels are good, tie rods are good, etc) I also have my daughter take her car here and take comfort in knowing that she too won’t be taken advantage of and sold on services that aren’t really necessary, just so they can line their pockets. Rare to find honesty and integrity in this field of business, and that’s how they make me feel. For those reasons I wil continue to recommend this particular Tuffy location to friends and family.

— David I., Homer Glen , IL


Paul and Susan did a great job helping me fix up my old Jeep. It had a lot of problems but they gave me a clear and complete estimate and fixed it up quickly. Thanks for the good work.

— Jim G., Lockport, IL


Paul and Susan did a great job helping me fix up my old Jeep. It had a lot of problems but they gave me a clear and complete estimate and fixed it up quickly. Thanks for the good work.

— Jim G., Lockport, IL


I’ve taken my car(s) here for the past couple of years and will continue to do so. It’s refreshing to be ADVISED what service may be required down the road, as well as pointing out everything that’s NOT wrong with the car. (“tie rods are good, fluid levels are good, brake pads ok” etc.) I’m also comfortable having my daughter take her car here too knowing that she won’t be taken advantage of and sold all sorts of service and repairs that aren’t needed. Because of all of the above I will continue to recommend this particular Tuffy Service Center to friends and family.

— David I., Homer Glen, IL


I’ve been taking my car(s) here for the past couple of years and will continue to do so. Why? Because they ADVISE you of what services may be required ahead, instead of telling you of services you need right now and may not necessarily be true. Honesty seems to be their best attribute. It’s also nice to be told what’s NOT wrong with your car. (“brakes are good, tires are good, fluid levels are fine” etc) No up selling here. I have my daughter take her car here for service too knowing that she won’t be taken advantage of and sold on a bunch of services and repairs that aren’t really needed. For these reasons I will continue to have my car serviced here, as well as referring this particular Tuffy location to friends and family.

— David I., Homer Glen, IL


I’ve been bringing my car(s) here for the past couple of years and will continue to do so. It’s a refreshing change to be “advised” of what services may be required ahead instead of telling you you “need” this done right now. Paul takes the time to explain and show you exactly what he suggests for service while the car is on the rack so you can see for yourself. Again, no high pressured sales pitch. It’s the only place I feel comfortable sending my daughter to knowing that when she goes in for an oil change, she won’t be taken advantage of and sold on a bunch of services that she doesn’t really need. And the fact that I send my daughter there is quite a testimonial in itself. If their goal is to maintain a high level of customer satisfaction, they’re doing an outstanding job. For these reasons I will continue having my cars serviced here as well as recommending this specific location to friends and family.

— David I., Homer Glen, IL


OUTSTANDING SERVICE ALL AROUND! THE STAFF HERE ARE EXTREMELY KNOWLEDGEABLE, EFFICIENT, AND FRIENDLY. I BROUGHT MY CAR IN FOR SOME WORK, INCLUDING THE CHECK ENGINE LIGHT BEING ON. THEY FIXED EVERYTHING AND EVEN TOOK MY CAR TO GET IT'S EMISSIONS TEST JUST TO MAKE SURE IT PASSED. AND IT DID! THANKS TO PAUL AND EVERYONE AT TUFFY!

— TOM A., LOCKPORT, IL


I WENT TO WALMART FOR OIL CHANGE BUT AS ALLWAYS 1 OR MORE HOUR WAIT. WENT TO TUFFYS ON LEAVEING WALMART.GREAT SERVICE OIL CHANGE 1/2 HOUR. ILL BE GOING BACK FOR SURE.

— RON B., LEMONT, IL


Replaced oxygen sensors at a fair price.Good service and courteous to customers.Offer free pop and coffe while you wait.

— steve j., tinley park, IL


Sue, Chris and Paul are a class act! Their knowledge and experience in car repair in encyclopedic. I have never left Tuffy's less than totally satisfied. I tried to give a rating of 100 stars but the system would only let me give 5.

— Robert J., Lockport, IL


Oil Change one day. 2 tires next day. Everyone was very pleasant and easy to do business with. Matt drove me home from the shop and then they delivered the car back to my driveway. I will always recommend Susan and her staff.

— Pat E., Lockport, IL


Paul is an asset to the organization always tells me the right stuff if it is truly needed immediately or in the future. HIGHLY knowledgeable individual

— Mik Ebner E., Crest Hill, IL


I have been a customer at Lockport Tuffy for over 7 years and have always had a very good experience. The staff are courteous and friendly, punctual and cognizant of my time, and honest, which is important to me when it comes to an auto repair business.

— Patrick B., Lockport, IL


What a great experience! From the free loaner car to the honesty about what was needed and not needed, to the free year of roadside assistance. They called around and found the least expensive place to purchase the part. So happy I randomly picked them when my car broke down.

— Ronald K., Lockport, IL


Paul is a super Guy. He helped me out with lots of work on my car. Also saved me money.

— Judy M., Lockport, IL


Very happy with service and waiting time. I never have to worry.very good

— bonnie f., lockport, IL


Outstanding customer service. Honest, straightforward - - always give you answers to your questions, solutions to your cars problems, unlike some dealerships that fabricate problems. Always a pleasure to do business with them. Great owners & staff. Thanks Susan & Chris for todays service.

— Paul W., Aurora, IL


I just wanted to say that Sue, Paul and crew are wonderful to work with. We have had them work on four different vehicles, and in every case they have been quick, honest and very fair. I do not know if you could find a better place to bring your vehicle.

— Aaron M., Lockport, IL


Have been coming to Tuffy for a long time. I like the personalized service. They know me when I arrive! I trust them to take care of my car and keep me safe.

— Kathleen K., Lockport, IL

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